Redefine agent productivity with AI-driven auditing, precision analytics, and coaching insights that improve efficiency, compliance, and customer satisfaction—without slowing your operations.
Delighted Customers
Happy Employees
Offices Across The Globe
AI-QMS by Omind.AI is the next-generation AI-powered quality management platform built for contact centers, BPOs, and enterprises across industries. It replaces manual QA with intelligent automation, real-time analytics, and continuous feedback. By auto-scoring 100% interactions, generating dynamic QA scorecards, and surfacing actionable insights, it empowers teams to achieve operational accuracy and measurable business outcomes. Whether you manage a service desk or a global enterprise, Omind AI’s AI-QMS delivers clarity, fairness, and performance improvement at scale.
AI-QMS brings together automation, analytics, and agent coaching into a single ecosystem—helping teams reduce manual effort, improve decision-making, and accelerate CX transformation.
Score every call
and chat instantly for full transparency and consistent quality.
Visualize performance
data and compliance metrics in one smart, intuitive interface.
Identify gaps mid-conversation and empower agents with timely, actionable guidance.
Ensure unbiased assessments that strengthen trust and drive continuous improvement.
AI-QMS turns quality management into a measurable performance engine
—tracking results, trends, and ROI in real time.
1.5× increase in completed audits through automation and streamlined QA workflows.
+20% boost in customer satisfaction with data-led coaching and engagement insights.
60% fewer complaints due to early detection and proactive performance management.
+115% audit accuracy improvement with automated QA scorecards and dashboards.
AI-QMS simplifies complex QA processes while empowering your people with intelligence, accuracy, and agility every day.
Automate policy checks and ensure consistent adherence to internal and client standards.
Use insight-led feedback to improve communication, empathy, & service efficiency.
Replace manual auditing with automated workflows and data-driven decision-making.
Gain predictive visibility that links QA performance directly to CX outcomes.
Empower QA, operations, and CX leaders with contact center quality management software that enhances consistency, accountability, and real-time coaching—driving measurable improvements in every interaction.
Read expert opinions and practical guides on AI QA for contact centers, automation trends, QA reporting, and real-time agent coaching that redefine modern customer experience.
Explore the most common questions teams ask about AI-powered quality management and how AI-QMS by Omind.AI helps improve accuracy, compliance, and customer experience.
AI-QMS by Omind.AI is an AI QMS software built to automate quality audits, coach agents in real time, and provide data-driven insights. It replaces manual QA processes with auto-scoring, dashboards, and reporting tools—helping contact centers improve CX, compliance, and operational efficiency across every interaction.
Traditional QA systems depend on manual sampling. AI-QMS auto-scores 100% of calls and chats, providing consistent accuracy and deeper insights. It combines automation with human validation, ensuring fairness, transparency, and measurable impact across your QA workflows.
Through real-time agent coaching, AI-QMS identifies key skill gaps and delivers contextual feedback during conversations. This accelerates learning, increases confidence, and improves empathy—helping agents perform better and deliver superior customer experiences consistently.
AI-QMS follows global compliance frameworks, including SOC 2, PCI-DSS, and ISO standards. It provides full audit trails, encryption, and data governance—ensuring all customer interactions are analyzed securely within your organization’s compliance boundaries.
Most clients notice measurable improvements—such as 20% higher CX scores and 1.5× QA productivity—within the first month. The platform integrates seamlessly with existing tools, making deployment quick, secure, and disruption-free.
AI-QMS by Omind.AI automates audits, enhances compliance, and empowers contact centers with AI-powered quality management for smarter, human-centered customer experiences.
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