Built on 20+ years of contact center expertise, AI-QMS by Omind.AI transforms how global teams measure, manage, and improve performance.
Schedule a DemoAt Omind.AI, our mission is to transform how organizations measure, manage, and improve customer interactions through intelligence that understands people — not just processes. Our vision is simple yet ambitious: to bring empathy, accuracy, and human connection back to every quality touchpoint in a digital-first world.
Delighted Customers
Happy Employees
Offices Across The Globe
Built on the belief that traditional QA often misses the human element, Omind.AI developed AI-QMS, an intelligent quality management platform that unifies auditing, analytics, and coaching in one system. Powered by AI, machine learning, and automation, it ensures every conversation is reviewed with both precision and understanding — blending technology with emotional awareness.
We believe true innovation lies in balance — where automation amplifies empathy and analytics strengthen relationships. AI-QMS by Omind.AI helps contact centers, BPOs, and global enterprises deliver AI-powered quality assurance that’s not only data-driven but deeply human, turning every interaction into an opportunity for connection, trust, and measurable growth.
To harness the full potential of Al to empower businesses of all sizes to thrive in the rapidly evolving digital landscape.
To be the leading Al provider, driving positive transformation in industries worldwide. We envision a future where intelligent technologies are seamlessly integrated into business operations, enhancing efficiency, fostering innovation, and contributing to the overall betterment of society.
Our principles define how we innovate, collaborate, and support the businesses that trust us. They shape every product, every decision, and every experience we deliver.
We believe progress begins with curiosity. Our teams constantly explore new ideas, tools, and techniques to deliver cutting-edge AI QMS software that evolves with our customers’ needs.
We build responsible technology. Every solution we create prioritizes fairness, transparency, and accountability, ensuring that AI works ethically for every organization and every user.
Our clients are partners, not projects. We listen deeply, understand challenges, and deliver AI call center QA solutions that create measurable impact and long-term value.
We thrive on teamwork. By fostering an inclusive, diverse culture, we bring together brilliant minds who work collectively to achieve meaningful innovation.
In a fast-changing market, adaptability matters. We stay nimble, responding quickly to emerging technologies, evolving needs, and new opportunities to serve our customers better.
Every product we design and every service we deliver reflects our unwavering commitment to quality, integrity, and responsibility.
Our solutions start with the user in mind. From intuitive dashboards to seamless workflows, every feature in AI-QMS is designed for ease, efficiency, and real-world usability.
We protect what matters most. Omind.AI follows the highest data protection standards — including SOC 2, ISO 27001, and PCI-DSS — ensuring that your data remains safe, compliant, and confidential.
We never stop evolving. Our teams stay ahead of AI innovation through ongoing research, experimentation, and collaboration — keeping AI-QMS at the forefront of contact center quality management software.
Sustainability is part of our mission. From energy-efficient systems to eco-conscious operations, we minimize our footprint while maximizing positive impact.
We believe in giving back. Through education, mentorship, and philanthropic initiatives, we invest in communities, helping build a more inclusive and technologically empowered future.
CEO
Operations
Vice President
Customer Success
Deputy Director
Product
Vice President
Product & Engineering
We’re not just redefining quality assurance — we’re redefining trust. Every innovation in AI-QMS by Omind.AI strengthens the connection between technology and humanity. Our goal is simple: to make AI-powered quality management more empathetic, more intelligent, and more impactful. With every audit, insight, and improvement, we move closer to a world where AI amplifies human understanding and transforms how organizations deliver exceptional customer experiences.
AI-QMS by Omind.AI automates audits, enhances compliance, and empowers contact centers with AI-powered quality management for smarter, human-centered customer experiences.
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