Empower your teams with AI-driven auditing, analytics, and coaching tools that deliver consistency, accuracy, and actionable insights across every customer interaction.
Schedule a DemoAI-QMS by Omind.AI transforms traditional call center quality assurance into a fully automated, data-driven experience. Built for contact centers and enterprises, this platform combines machine learning, analytics, and coaching to ensure accuracy, compliance, and performance at scale. From auto-scoring 100% interactions to real-time agent coaching and QA reporting, AI-QMS simplifies complex QA workflows. It’s the most comprehensive contact center quality management software built for measurable improvement and smarter decision-making.
Review every
call, chat, and email automatically for total visibility and reliability.
Replace manual sampling with AI-driven evaluations that deliver consistent and bias-free results.
Analyze tone and emotion to improve empathy, engagement, and customer satisfaction.
Build flexible QA
scorecards that reflect your business goals and compliance standards.
Offer in-the-moment performance feedback to boost productivity and CX outcomes instantly.
Detect deviations and compliance risks before they become major issues or escalations.
Track KPIs, SLAs, and QA workflows with dynamic dashboards and analytics tools.
Enable AI QMS for CX across regions with multilingual transcription and evaluation capabilities.
AI-QMS delivers measurable improvements in efficiency, compliance, and customer satisfaction for contact centers and enterprises alike.
115% faster audit throughput through automation and AI-driven workflows.
60% reduction in escalations with predictive QA alerts and real-time analysis.
85% higher compliance accuracy achieved through smart scoring and alerts.
100% unbiased assessments with AI-calibrated quality benchmarks.
25% richer sentiment analytics for proactive CX optimization.
30% improvement in agent learning outcomes with personalized feedback.
+20% rise in customer satisfaction through faster, smarter interventions.
Real-time QA data accelerates strategic business and CX improvements.
AI-QMS simplifies complexity. Automate quality, empower teams, and deliver measurable performance improvements. Schedule a personalized demo and discover how AI-QMS by Omind.AI transforms quality into your next competitive advantage.
Automate QA operations, monitor 100% of calls, and empower supervisors with real-time agent coaching. Build trust, accuracy, and better customer outcomes without increasing QA headcount.
Unify quality operations across global teams. Ensure consistency, compliance, and scalability for Retail & Ecommerce, BFSI, Healthcare, Travel & Hospitality, Telecom, Utilities, and more.
Explore expert insights on AI call center QA, QA reporting, auto-scoring calls & chats, and agent coaching — designed to help teams deliver better customer experiences every day.
Find answers to the most common questions about AI-powered quality
management, automation, and auditing.
AI-QMS by Omind.AI is an intelligent AI QMS software that automates audits, measures compliance, and coaches agents in real time. It evaluates 100% of customer interactions, ensuring consistent accuracy and actionable insights across voice and digital channels.
AI-QMS ensures over 85% accuracy through calibrated AI models, random sampling validation, and continuous learning. Unlike manual QA, it eliminates human bias and delivers consistent, data-backed results across teams and channels.
Yes. AI-QMS offers multilingual analytics support for global operations, making it ideal for AI QMS contact centers serving diverse markets in English, Spanish, Hindi, French, and more.
Most clients achieve 1.5× QA efficiency, 60% fewer escalations, and 20% higher CX scores within eight weeks. The platform automates repetitive tasks while improving compliance, accuracy, and agent engagement.
Absolutely. AI-QMS follows SOC 2, PCI-DSS, and ISO 27001 standards. It includes encryption, audit trails, and access control, ensuring enterprise-grade security and regulatory compliance for contact centers and enterprises.
AI-QMS by Omind.AI automates audits, enhances compliance, and empowers contact centers with AI-powered quality management for smarter, human-centered customer experiences.
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